RETURNS + EXCHANGES

General

• How do I return an item from my order?
• How do I return an item that was purchased on sale?
• How do I process a return or exchange if I am an international customer?
• I live close to a John Elliott store. Can I return or exchange at one of your retail locations?
• Can I return or exchange an item that was purchased from another retailer?

Store Credit

• When will I receive my store credit?

Exchanges

• How do I exchange an item for a different size, color, or style?

Refunds

• When will I receive my refund?
• I'm based outside the United States. Why is my refund amount different from what I paid?