Logo
Submit a request
Sign in
  1. John Elliott Customer Care
  2. RETURNS + EXCHANGES

RETURNS + EXCHANGES

General

  • How do I return an item from my order?
  • How do I return an item that was purchased on sale?
  • How do I process a return or exchange if I am an international customer?
  • I live close to a John Elliott store. Can I return or exchange at one of your retail locations?
  • Can I return or exchange an item that was purchased from another retailer?

Store Credit

  • When will I receive my store credit?

Exchanges

  • How do I exchange an item for a different size, color, or style?

Refunds

  • When will I receive my refund?
  • I'm based outside the United States. Why is my refund amount different from what I paid?
John Elliott Customer Care